Friendly Customer Portal
Onward are a leading provider of quality, affordable homes for rent and sale in the North West. From Southport to Stockport, they own and manage over 35,000 homes right across the region.
Onward Homes developed a user-friendly customer portal for existing tenants. The portal provides tenants with multiple services from checking their contract to paying rent, to reporting a maintenance issue. Developing visual content to encourage more users to interact online via the new mobile-friendly web-based service was one of the primary objectives.
We worked with Onward Homes to develop a visual language that extends the existing brand creating an easy to digest animated explainer with supporting visual content for social channels.